1. Introduction

Welcome to COOLLACS! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://coollacs.ae) and purchase our HVAC and refrigeration tools and equipment in the United Arab Emirates.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of data:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Credit/debit card details or other payment methods (processed securely via third-party payment providers).
  • Account Information: Username, password, and order history.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Communication Data: Emails, chat messages, or inquiries submitted through our website.

3. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send updates about promotions, offers, and new products (only with your consent).
  • Prevent fraud and enhance security.
  • Comply with UAE legal and regulatory requirements.

4. Data Protection & Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our website uses SSL encryption, and we do not store sensitive payment details.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These help us:

  • Remember your preferences and login details.
  • Analyze website traffic and improve functionality.
  • Offer personalized product recommendations.

You can control or disable cookies through your browser settings. However, some features may not function properly without them.

6. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with:

  • Payment Processors: To securely process transactions.
  • Shipping & Delivery Partners: To fulfill and track your orders.
  • Legal Authorities: If required by UAE law or for fraud prevention.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage you to review their policies before providing any personal information.

8. Your Rights & Choices

As a user, you have the right to:

  • Access and update your personal information.
  • Request deletion of your data (subject to legal and contractual obligations).
  • Opt-out of marketing communications.
  • Restrict or object to certain data processing activities.

To exercise your rights, contact us at info@coollacs.ae

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and if significant, we will notify you via email or website announcements.

10. Contact Us

For any questions regarding this Privacy Policy, you can reach us at:

📧 Email: info@coollacs.ae
📍 Address: Coollacs, Dubai, UAE
📞 Phone: (+971) 50 837 2615

By using our website, you consent to the terms of this Privacy Policy.